Returns Policy
Last updated: 19 October 2026
If something isn’t right with your order, please get in touch so I can help.
Changing Your Mind
For eligible online purchases, please tell me within 14 days of delivery if you wish to cancel your order.
LeeBB Art offers a 28-day return window from delivery. Please send your items back within that period. You will always have at least 14 days after notifying me of your cancellation to send them back.
To arrange a return, email leebbart@gmail.com or use the LeeBB Art contact form. Include your order number and the items you wish to return. You do not need to give a reason for cancelling an eligible purchase.
I’ll provide the return address and instructions. Please contact me before posting anything, as merchandise may require a different return address from studio items.
Looking After Items Before Returning Them
You may inspect your purchase as you would in a shop. Please handle it carefully and return it with its original packaging where possible.
A deduction may be made for any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and function.
Package your return securely, especially original paintings and art prints.
Return Postage
For change-of-mind returns, you are responsible for return postage.
Please keep proof of posting. A tracked service and suitable insurance are recommended for valuable items.
If an item is faulty, damaged or incorrect, contact me first so I can arrange an appropriate solution and cover any necessary return postage.
Refunds
Refunds are made to your original payment method.
For eligible cancellations, I’ll issue your refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
If you cancel your entire eligible order, the refund will include the original standard delivery charge. Any extra amount paid for a premium delivery service is not refundable.
Your bank or payment provider may take additional time to show the refund in your account.
Personalised Items and Commissioned Artwork
Change-of-mind returns are not available for items made to your specifications or clearly personalised, including:
Products personalised with your name, message or other requested details.
Artwork commissioned specifically to your requirements.
This does not affect your rights if an item is faulty, damaged or not as described.
Standard designs printed or produced after you order are not automatically excluded from returns simply because they are made to order.
Damaged, Faulty or Incorrect Items
Please contact leebbart@gmail.com promptly with your order number and details of the problem. Photographs of the item and packaging can help me investigate.
I’ll explain the available refund, repair or replacement options, as appropriate. Original paintings are unique, so an identical replacement may not be possible.
The change-of-mind time limits and exclusions above do not restrict your statutory rights concerning faulty, damaged or incorrectly supplied goods.
Questions about a return or refund
Please email leebbart@gmail.com or contact LeeBB Art.
For delivery estimates and shipping information, see the Shipping and Delivery page.